Return Policy
Return & Refund Policy
Please read this policy carefully before placing an order.
Return Eligibility
You may request a return within 30 days of receiving your order.
Returned items must be:
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Unused
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In original packaging
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In the same condition as received
Hygiene-sensitive items such as underwear or intimate apparel are not eligible for return.
How to Request a Return
To request a return, please contact us at support@cole-avery.com and include:
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Your order number
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Reason for the return
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Photos (if applicable)
Our customer support team will provide return instructions.
Refund Process
Once your return is received and inspected:
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You will be notified by email
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Approved refunds are issued to the original payment method
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Refunds are processed within 5–7 business days
Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method.
Defective or Incorrect Items
If your item arrives defective or incorrect, please contact us within 7 days of delivery.
We will provide a replacement or issue a full refund.
Contact
For any questions regarding returns or refunds, please contact:
📧 support@cole-avery.com