Privacy Policy

Last updated: July 15, 2025

This Privacy Policy describes how Cole & Avery ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from cole-avery.com (the “Site”), or otherwise interact with our services (the “Services”).
“You” refers to any user of the Services, including customers and website visitors.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on this page with the revised “Last updated” date.

Information We Collect

1. Information You Provide Directly

This may include:

  • Contact details: name, address, phone number, email

  • Order details: billing address, shipping address, payment confirmation

  • Account information: username, password

  • Customer support: any information you provide when contacting us

Certain features may require you to provide personal information. Choosing not to provide this information may limit your ability to use those features.

2. Information Automatically Collected (Usage Data)

We may collect data through cookies and similar technologies, including:

  • IP address

  • Browser and device information

  • Pages viewed

  • Interaction logs

  • Network information

3. Information From Third Parties

This may include:

  • Shopify, which powers our store

  • Payment processors

  • Analytics and advertising partners using cookies, pixels, and tracking tools

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information to:

Provide and Fulfill Services

  • Process payments

  • Fulfill and ship orders

  • Handle returns and exchanges

  • Send notifications about purchases or account activity

  • Manage your customer account

Marketing

We may send promotional content via email or other channels.
You may opt out at any time using the unsubscribe link.

Security and Fraud Prevention

We use personal information to monitor for malicious activity, prevent fraud, and protect our users and systems.

Service Improvement & Communication

We use your information to respond to support requests, improve our services, and maintain a smooth shopping experience.

Cookies

We use cookies for:

  • Basic functionality

  • Improved user experience

  • Analytics

  • Personalized content

For details on Shopify’s cookies, visit:
https://www.shopify.com/legal/cookies

Your browser settings allow you to block cookies, though doing so may affect functionality.

We recognize Global Privacy Control (GPC) signals as required.

How We Share Personal Information

We may share your information with:

  • Service providers (Shopify, payment processors, shipping partners, support partners)

  • Marketing partners

  • Analytics providers

  • Affiliates

  • Legal authorities when required

  • As part of a business transaction (merger, sale, etc.)

We do not sell or share sensitive personal information.

Children’s Data

Our Services are not intended for children.
We do not knowingly collect personal information from individuals under 16.
Parents may request deletion of a child’s data.

Security & Retention

We implement security measures, but no method of transmission is 100% secure.
We retain information only as long as needed to operate the Services or comply with obligations.

Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Delete data

  • Correct inaccurate data

  • Withdraw consent

  • Opt-out of targeted advertising

  • Request data portability

  • Restrict processing

  • Appeal decisions

To exercise your rights, contact us at support@cole-avery.com.

We may verify your identity before responding to requests.

International Data Transfers

Your information may be processed outside your country.
Where required, we use approved legal mechanisms (such as SCCs) for international transfers.

Complaints

If you have concerns about our privacy practices, contact us using the details below.
You may also contact your local data protection authority.

Contact Us

For questions about this Privacy Policy or your personal information, contact:

📧 support@cole-avery.com
Store name: Cole & Avery

Cole & Avery acts as the data controller unless stated otherwise.