Payment Policy

Last updated: May 26, 2026

At Cole & Avery, we are committed to providing a safe and secure shopping experience for all our customers. This Payment Policy explains how payments are processed on our website, which payment methods we accept, and how we protect your information.

Secure Payments

Our website uses Secure Sockets Layer (SSL) encryption (128-bit security) to ensure that all personal and payment information is protected. SSL technology encrypts sensitive data such as passwords and payment details during transmission, helping to protect your information from unauthorized access.

You can verify this security by looking for the lock icon in your browser address bar and the "https://" prefix in the website URL. All transactions made on our website are processed through secure payment gateways.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed securely through our payment providers. The exact payment methods available to you may depend on your device, browser and region, but the methods listed above match the options shown at checkout.

Currency and Pricing

All prices on our website are displayed in AUD (Australian Dollars) and include applicable taxes (GST) where required by law. Shipping costs, if any, are displayed separately at checkout before you confirm your order.

For more information about delivery times and shipping, please refer to our Shipping Policy.

Payment Authorization and Charges

When you place an order, your selected payment method is authorized for the order amount. The actual charge is processed once your order is confirmed. If, for any reason, we are unable to fulfil your order, the authorization will be released and no charge will be made.

You will receive an order confirmation by email immediately after a successful payment. If you do not receive a confirmation, please contact us at support@cole-avery.com

PCI Compliance

Our payment providers comply with the Payment Card Industry Data Security Standard (PCI DSS). This global security standard helps ensure that your payment information is handled securely and reduces the risk of fraud.

Payment Information

Your full card number is never accessible to us. Once your payment is completed, we can only see:

  • your billing information
  • your shipping information
  • order details
  • the last four digits of your card

This ensures that your payment information remains secure at all times.

Refunds and Chargebacks

Refunds for approved returns are issued to the original payment method within 10 business days after we have received and inspected your return, in accordance with our Return & Refund Policy. Please note that depending on your bank or card issuer, it may take additional time before the refund appears on your statement.

If you believe a charge on your account is incorrect, please contact us first at support@cole-avery.com so we can investigate and resolve the issue quickly.

Privacy Protection

We respect your privacy and take the protection of your personal information seriously. We do not sell, rent or share your personal information with third parties, except as necessary to process your order or as described in our Privacy Policy.

For more information about how we collect and use your personal data, please refer to our Privacy Policy.

Updates to This Policy

We may update this Payment Policy from time to time to reflect changes in our operations, payment providers or to comply with legal and platform requirements. The latest version will always be available on this page.

Questions About This Payment Policy

If you have any questions about this Payment Policy, our accepted payment methods, or a specific transaction, please contact our support team. We aim to respond within 24 hours during business hours.

Contact Information

Store name: Cole & Avery Business name: PK Global Ventures LLC Registered in: United States State of registration: Delaware Company type: Limited Liability Company (LLC) Business Address: 8 The Green, Suite ADover, DE 19901-3618, United States Warehouse Address: 103 The Eyrie, Eaglemont VIC 3084, Australia Phone: +61 489 987 136 Email: support@cole-avery.com Contact Page: cole-avery.com/pages/contact

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (AEST) Weekends: 11:00 AM – 4:00 PM (AEST)

We aim to respond to inquiries within 24 hours.