Return & Refund Policy

Last updated: May 26, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cole-avery.com

If your return request is approved, we will provide detailed return instructions and the correct return address by email.

Customers are responsible for the return shipping costs unless the item received is defective, damaged or incorrect.

You can always contact us if you have any questions about returns at support@cole-avery.com

Damages and Issues

Please inspect your order upon reception and contact us within 7 days of receiving your package if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we've approved your return, please contact us at support@cole-avery.com

Contact Information

Store name: Cole & Avery Business name: PK Global Ventures LLC Registered in: United States State of registration: Delaware Company type: Limited Liability Company (LLC) Business Address: 8 The Green, Suite ADover, DE 19901-3618, United States Warehouse Address: 103 The Eyrie, Eaglemont VIC 3084, Australia Phone: +61 489 987 136 Email: support@cole-avery.com Contact Page: cole-avery.com/pages/contact

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (AEST) Weekends: 11:00 AM – 4:00 PM (AEST)

We aim to respond to inquiries within 24 hours.